When you sign up for service through the LotusLaundromat.com website, you voluntarily provide us with your contact information including your address, phone number and email address as well as your financial information. This information is collected so that we can accurately perform pick up and drop off services and so that we can communicate with you regarding your laundry services.
If you open a Lotus Laundromat account, we may collect the following types of information:
We may also collect additional information from or about you in other ways, such as through contact with our customer support team, results when you respond to a survey and from interactions with providers/representatives of Lotus Laundromat.
Throughout this policy, we use the term “personal information” to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been made anonymous so that it does not identify a specific user.
We store and process your personal information on our computers in the US. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are physical access controls to your data and information access authorization controls.
We may share your personal information with:
Lotus Laundromat will not sell or rent any of your personal information to third parties for their marketing purposes and only shares your personal information with third parties as described in this policy.
You can edit your personal and payment information at any time by submitting changes through the online client portal or mobile application. You can also close your account via those platforms. If you close your Lotus Laundromat account, we will mark your account in our database as “Closed,” but may retain personal information from your account to collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, prevent fraud, enforce our Terms of Service, or take other actions as required or permitted by law.
If you have questions or concerns regarding this policy, you should contact us by calling home office at 1 (862) 231-2746.